Privacy Policy

Welcome to Indiana Drives & Engineering Pvt. Ltd. ("we", "us", "our"). We manufacture, supply and service industrial automation and electrical equipment, including sensors and transmitters, variable frequency drives, electric motors, programmable logic controllers, switchgear, solenoid valves, HMI panels, soft starters, harmonic filters and control panels, along with AMC, repair and facility management services. This Privacy Policy explains how we collect, use, disclose and protect personal data, and describes your rights in relation to that data.

By accessing or using our website at https://www.indianadrives.com (the "Site") or engaging us for products or services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Site.

This policy applies to all visitors, prospective clients, existing clients and vendors who interact with us (collectively "users"). It covers data collected through the Site, email, phone, WhatsApp and during the course of providing products and services.

3.1 Information you provide

We collect information you give us directly, such as when you raise an enquiry, request a quotation, schedule a site visit, sign an AMC contract or contact support:

• Contact: name, email address, phone number, designation.
• Business: company name, billing/site address, GSTIN and PAN (where applicable), purchase order documents.
• Enquiry & service data: product or service requirements, equipment make and model, AMC and repair history, site visit details.
• Transaction data: quotations, invoices, payment confirmations (via gateways or bank transfer).
• Communications: emails, calls, WhatsApp messages and support tickets exchanged with our team.

3.2 Information collected automatically

We automatically collect data when you use the Site, including:

• Device and browser information (type, OS, browser version).
• IP address and approximate geolocation derived from IP.
• Usage and log data: pages visited, clicks, search queries, timestamps.
• Cookies, pixels and similar tracking technologies.

3.3 Third-party sources

We may obtain information from third parties for verification or fulfilment — for example, payment processors, logistics and courier partners, or public business registries.

We use personal data for the following purposes:

• Service delivery: to prepare quotations, schedule site visits, execute AMC contracts and repairs, and fulfil orders.
• Communication: to respond to enquiries, send order/service confirmations, and provide customer support.
• Verification & trust: to verify business details and prevent fraud or misuse.
• Personalization: to tailor product recommendations and marketing content to your industry.
• Analytics & improvement: to analyse use of the Site and improve performance and reliability.
• Legal & safety: to comply with legal obligations, prevent fraud and enforce our policies.

5.1 With service partners

Where on-site repairs, AMC visits or logistics require it, we share necessary contact and site details with authorised technicians, sub-contractors or courier partners assisting with delivery.

5.2 Service providers

We use third-party providers to operate the Site (hosting, payment gateways, analytics, messaging). These providers are contractually required to protect information and may process it only on our instructions.

5.3 Legal requirements

We may disclose information if required by law, to respond to legal process, to protect rights, or to prevent fraud or imminent harm.

5.4 Business transfers

If the business (or parts of it) is sold, acquired or merged, user information may be transferred as part of that transaction subject to applicable data protection obligations.

5.5 Marketing partners

With your consent (where required), we may share information with marketing partners to deliver relevant updates. You can opt out of marketing communications at any time.

We do not sell personal information to third parties.

We use cookies and similar technologies for site functionality, analytics and personalization. Types of cookies used include:

• Essential: required for basic site functions and security.
• Performance & analytics: to analyse usage and improve the Site (e.g. Google Analytics).
• Advertising & retargeting: to show relevant ads and measure campaign effectiveness.

You can control cookies through your browser settings or any cookie consent controls provided on the Site. Disabling certain cookies may affect functionality.

We implement industry-standard physical, technical and administrative security controls including encryption in transit (HTTPS/SSL), encrypted backups, access controls, logging and monitoring, and regular security assessments.

While we strive to protect user data, no system can guarantee absolute security. If a breach occurs, we will notify affected users and authorities as required by law.

We retain personal data as necessary to provide services, comply with legal obligations (tax, regulatory), resolve disputes and enforce agreements. When data is no longer needed, we securely delete or anonymize it.

• Account & transactional data — retained while the client relationship is active plus the statutory retention period (e.g. 7 years for accounting records).
• Analytics data — aggregated and stored for analysis; raw logs retained for a shorter period.

Subject to applicable law, you may have rights including access to personal data we hold about you, correction of inaccuracies, deletion (subject to legal retention requirements), portability, and objection to certain processing. To exercise these rights, contact us using the details below.

We may require identity verification before actioning certain requests to ensure security.

Our services are intended for business users (18+). We do not knowingly collect personal data from children. If you believe a child under 18 has provided personal data, contact us and we will take steps to delete it.

Our Site integrates with third-party services (payment gateways, analytics, maps, logistics). These services have their own privacy policies — we encourage you to review them. We are not responsible for their practices.

Data may be transferred or processed outside your country of residence (including via cloud providers), for example when supporting export orders. Where transfers occur, we take contractual and technical safeguards to protect data consistent with applicable law.

We may update this policy periodically. Changes will be posted with a new "Last updated" date. For material changes, we may provide additional notice by email or on the Site.

For requests, privacy inquiries, or complaints, contact:

Indiana Drives & Engineering Pvt. Ltd.

Email: urmila@indianadrives.com

Phone: +91 91674 96350

We aim to respond to requests within 30 days. For certain requests we may need to verify your identity.

This Privacy Policy is part of our Terms & Conditions and must be read in conjunction with any other agreements you have with Indiana Drives & Engineering Pvt. Ltd.